Question 1

Do you offer a free initial consultation?

Accepted Answer

Yes, for most new matters. Submit the contact form and our intake team will confirm details and schedule a time.

Question 2

What areas do you serve?

Accepted Answer

Our attorneys are licensed across England and Wales, with additional admissions in Scotland and the Republic of Ireland. If your matter is outside those jurisdictions, we can often refer you to trusted co-counsel.

Question 3

How does billing work?

Accepted Answer

It depends on the matter. Personal injury cases are handled on contingency; most other matters are billed hourly or with a flat fee agreed to in advance, in writing, before we start.

Question 4

What is the client portal?

Accepted Answer

Once we open your matter, you get secure access to your case's status, key dates, shared documents, and direct messaging with your legal team, so there's no more guessing where things stand.

Question 5

How long will my matter take?

Accepted Answer

It varies enormously by practice area and complexity. We give every client a realistic estimate after reviewing the specifics, and we update it if circumstances change.

Question 6

What should I bring to my first meeting?

Accepted Answer

Any documents related to your matter (contracts, correspondence, police or medical reports, prior court filings) plus a photo ID. If you're not sure something's relevant, bring it anyway and we'll sort through it together.

Question 7

Do you offer virtual or phone consultations?

Accepted Answer

Yes. Most initial consultations can be done by phone or video, and many clients handle their entire matter with us without ever needing to visit an office in person.

Question 8

How do I access my client portal?

Accepted Answer

Once your matter is opened, we'll email you an invitation to set up your portal login. From there you can check status, view documents, and message your legal team from any device.

Frequently Asked Questions